Project/Account Manager Hybrid

Instance is looking to fill a new hybrid role in the team to better define, manage and monitor our internal workflows and processes, while nurturing and maximising our ongoing client and collaborative relationships. The ideal candidate should have strong project management skills and experience developing and overseeing the projects of an agency as a whole, as well as individual projects managed by themselves. The candidate will also be one of the first points of contact for the agency, and expected to have experience with the client contact, communication and relationship maintenance. Joining a small team (8 people), your position will be pivotal in defining who we are moving forward.

While experience is favoured, graduating students (HBO) of relevant study will be considered.


Key Responsibilities (Hybrid role)

Project Manager

  • Communicate with internal Design & Development teams and report status internally (terms) and externally (clients)
  • Create and coordinate project planning
  • Key team member for project coordination and management
  • Have an overview of all current projects, deadlines
  • Track team hours and expenses on weekly & monthly basis
  • Contribute in morning standups

Account Manager

  • Act as a Day to Day contact for client stakeholders, via Email, Phone
  • Build on existing client relationships, and help build and nurture new ones
  • Gather estimations and determine approach to achieve client goals



  • Great communicator, both internally and externally
  • Great communicator, both verbal and written
  • Strong relationship building skills
  • Accuracy and eye for detail
  • Organised, multitasking is your comfort zone
  • Decision maker, but know when to ask for help
  • Strategic & Analytical, thinks in solutions not problems
  • Some Experience with CRMs & tracking software (eg: Jira, Clickup)



  • HBO level, recent graduates included
  • Fluent in Dutch & English with a great skill in professional writing


Key points

  • We are a young company, and this role is a key role. Your input will be a welcome and important part of Instance
  • You will be the cornerstone of communication, and many operations too.
  • Having design and/or website production experience is highly valued



  • 4 days per week (32h)


Why Instance?

  • 26 days of vacation a year.
  • A clear path to grow within the company.
  • Travel costs paid.
  • Fun company culture, weekly company drinks.
  • Great office location with beautiful views of Sonsbeek Park.
  • Flexible working (Want to start earlier, so you can leave earlier? No problem).
  • Working from home when needed.

Apply Now

About Instance

We are a digital agency catering to studios and clients all around the world. Our services include Strategy, UX, Web Design & Web Development – making digital products is what we excel at and love to do. We work with clients directly but also as a collaborative partnership with other studios and agencies.